E-38 Error on the ES700 Time Recorder

The E-38 Error on the ES700 indicates the printer head motor or the sensor is not operating properly. This can occur if the ribbon is jammed or the area is dirty.

Step 1: Press the Push Bar with the Ribbon Removed

To resolve an E-38 error, begin by removing the ribbon from the time recorder and pressing the push bar with the ribbon removed using the following steps:

1.  Remove the ribbon from the time recorder.
2. With the ribbon out of the recorder, press the push bar 1 time.
3. Before you return the ribbon to the clock make sure the ribbon is advancing properly by turning the knob on top of the ribbon cassette.
4. Re-insert the ribbon.
5. Turn the knob on the ribbon again to make sure the ribbon is tight inside the clock. 
6. Attempt a print.

Step 2: Press the White Feet toward the Back of the Clock

If that does not resolve the issue, locate the 2 white feet located on the floor of the recorder that stick up from the bottom. Press them toward the back of the clock, this should activate the printing process.

Step 3: Reset the Clock

If neither solutions resolves the issue, you can reset the device using the reset button. If you reset the time recorder, you will need to re-input all your settings as will reset the clock back to the factory setting.

Still Experiencing Issues?

If you are still experiencing issues after attempting the above steps, please reach out to our support team.