Why can't I see the punches in the ProPunch software?

This guide will help you troubleshoot and resolve the problem when your FC 100 Clock shows a red status, indicating it is offline and not communicating with the software. 

Notes:

• Need Administrative access to the software.
• The FC 100 Clock was previously working with the software and now has a red status.

To troubleshoot your FC 100 Clock not communicating with the software, follow these steps:

1. Ensure ProPunch Dashboard is online. Check that your ProPunch Dashboard is online and the ProPunch Server is running.
2. Click Open ProPunch button.
3. Login as the Administrator.  Enter the Administrator’s username and password.  Click Login.
4. Check Time Clock Status:
   • Locate the main menu and go to Company Setup >> choose Time Clocks.
   • Verify that the Status of the FC 100 Clock is "red," indicating it is not functioning properly.
5. Locate the ProPunch Server IP:
   
   
   
   
6. Look in the address window of the web browser to locate the ProPunch Server IP.  Make note of the IP.
7. Go to the FC 100 Clock:
   
   
   
   
8. Press Menu >> Set Com >> Server Setting >> and select Server IP.
9. Make sure that the ServerIP on the clock matches the ProPunch Server IP from the pc.
10. Check Time Clock Status to see if it changed to green.
11. Go back to the main menu and navigate to Company Setup >> choose Time Clocks.
12. Check the status of the FC 100 Clock.
    • Verify if the status has changed to “green,” indicating the clock is now functioning properly and connected to the software.
13. Lastly, if everything appears to be setup correctly then check the firewall and/or antivirus to see if it’s causing an issue.  You may have to temporarily turn it off. <link for firewall communications>